Ally Outbound Loan Specialist in Jacksonville, Florida
We are looking for smart, committed, highly motivated people interested in a career that helps consumers better their personal financial outlook. Working within our call center, you will begin your career as an Outbound Loan Specialist (or "OLS"), which offers the potential for career advancement into a Loan Consultant position at Clearlane.
Outbound Loan Specialist (OLS):
The OLS is responsible for making outbound calls in response to customer auto loan requests. The OLS agent will reach out to pre-qualified customers within established timeframe expectations, explain who we are and what we do, and review program benefits while maintaining compliance quality standards for required customer verifications and disclosures. The OLS agent will transfer interested applicants to an available Loan Consultant to begin the loan consultation process. This role is pre-sales and customer service driven, and requires individuals that can convey enthusiasm and process knowledge to the Company's customers. Additional responsibilities include taking inbound customer sales inquiry calls and may also include assisting with obtaining customer loan payoff quotes as well as Tax/Registration quotes.
Experience in customer service, sales or a helping profession (e.g. retail, teaching, health care).
Heavy phone volume experience.
Must have superior communication and customer service skills, including professional empathy, customer care, passion and enthusiasm, problem solving skills, and the ability to overcome basic objectives. Must be professional in communication and appearance at all times.
Must be able to multi-task between phone and computer work within an active call center environment, and work collaboratively amongst other team members to ensure excellent customer service. Follow-up skills and experience in managing work queues are essential.
Must be proficient in Microsoft Word, Outlook and Excel, , and be able to navigate general software applications. Excellent spelling and grammar skills are essential.
High School diploma or equivalent required. College degree preferred.
PLUS: Prior experience in a call center and/or sales environment preferred.
PLUS: General knowledge of consumer loan process preferred.
PLUS: Prior work experience as a Loan Consultant, or prior experience working with loan docs and/or loan processing preferred.
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.
Business Unit/Enterprise Function Description
Clearlane connects customers with leading auto finance providers to help obtain financing or refinance their vehicles. Our technology delivers fast quotes and wholesale rates from a robust network of national finance providers, and we give personalized help and support throughout the process. The result is to simplify the auto finance experience, empower customers, and make it easy and convenient to get the financing the customer needs.
Total Rewards Information
Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.
Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:
Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions
Comprehensive wellness program with financial incentives designed to help you achieve your best health
Flexible health insurance options including dental and vision
Pre-tax Health Savings Account with generous employer contributions
Pre-tax dependent care and commuter benefits
Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs
Ally is an Equal Opportunity Employer
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Job Title: Outbound Loan Specialist
Company: Ally Financial Inc.
Category: Loan Administration/Operations
BU Function: Auto
Requisition ID: 18-5154