U.S. Bank Issues Management Reporting Analyst in JACKSONVILLE, Florida

Issues Management Reporting Analyst position for Client Support researches and resolves escalated system, client, and cardholder issues. This position works closely with TOS to ensure that root cause analysis for issues has sufficient detail to assist in validating that recurring issues are identified and remediated.

This position is responsible for:

  • Reviewing all root cause analysis and identifying issues with potentially the same root cause

  • Managing the Daily Issues report

  • Tracking all issues across all Prepaid platforms using a combination of email and spreadsheets

  • Identifying areas that need system stabilization and optimizing processes to enhance client interaction

  • Managing the SLA reporting process

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Qualifications:

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Three to five years of experience in operations/technology project management activities

Preferred Skills/Experience

  • General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit

  • Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders

  • Thorough understanding of project management and testing methodology and procedures

  • Ability to develop test schedules, review testing plans, track test issues and report on test results

  • Strong analytical and forecasting skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Ability to work as part of a project team

  • Excellent verbal and written presentation and communication skills

  • Excellent computer skills, especially Microsoft Office applications (Advanced Excel and Intermediate Access skills)

Job: Business Ops Analysis

Primary Location: Florida-FL-Jacksonville

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180012460

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.