U.S. Bank Issues Management Reporting Analyst in JACKSONVILLE, Florida
Issues Management Reporting Analyst position for Client Support researches and resolves escalated system, client, and cardholder issues. This position works closely with TOS to ensure that root cause analysis for issues has sufficient detail to assist in validating that recurring issues are identified and remediated.
This position is responsible for:
Reviewing all root cause analysis and identifying issues with potentially the same root cause
Managing the Daily Issues report
Tracking all issues across all Prepaid platforms using a combination of email and spreadsheets
Identifying areas that need system stabilization and optimizing processes to enhance client interaction
Managing the SLA reporting process
Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Bachelor's degree, or equivalent work experience
Three to five years of experience in operations/technology project management activities
General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
Thorough understanding of project management and testing methodology and procedures
Ability to develop test schedules, review testing plans, track test issues and report on test results
Strong analytical and forecasting skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to work as part of a project team
Excellent verbal and written presentation and communication skills
Excellent computer skills, especially Microsoft Office applications (Advanced Excel and Intermediate Access skills)
Job: Business Ops Analysis
Primary Location: Florida-FL-Jacksonville
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 180012460
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.