ADT Security Services, Inc. Existing Customer Account Executive (Inbound Sales) in Jacksonville, Florida

/Company Overview:/**



ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at

/Position Summary/

Receives telephone calls through multiple marketing channels regarding ancillary sales products (ADT Home Health Security and Add-Ons) and successfully positions interested callers for a consultation with a Sales Representative or closes the sale and sets an installation appointment within the parameters of the program.* *

  • Provide resolution and close sales by working pre-qualified prospects through critical selling path of gathering information, determining needs and scheduling installation appointments.

  • Make outgoing follow-up telephone calls to undecided leads and outbound calls to leads that are received via the Internet and business reply cards.

  • Ensure customer satisfaction by determining customer needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.

  • Provide prospect information in a timely and efficient manner.

  • Provide specific package and promotion details for members of ADT Affinity Partnerships.

Orientation and Training:

New hire orientation for this position will beginMonday, May 21st. The training schedule is Monday – Friday 6:45am – 3:15pm for a period of (9) weeks. Paid training. Bonus paid during training.


There are 2ndand 3rdshift available after training and are granted based on performance. Schedules for this position are between the hours of 7:00am – 10:00pm to include Saturday shifts. Must be able to work weekend shifts.


The starting pay for this position is $10.00 per hour plus uncapped commission. The average annual salary for your first year is around $45-50K. Bonus paid during training.

Why do you want to be an Everyday Hero? Why ADT?

  • ADT offers full benefits on the 1st of the month after 30 days of employment.

  • (Medical, Dental, Vision, 401IK with 5% matching.

  • Paid vacation time (We all need to recharge our batteries at some point.).

  • $7,500 Tuition Reimbursement.

  • A great environment. Everyone says it. We mean it.

  • Opportunity for Career growth? Of course! Employee referral bonuses? Absolutely!


  • High school diploma or equivalent.


  • Minimum (1) year sales experience preferred


  • Good communication skills.

  • Strong verbal skills.

  • Excellent listening skills.

  • Positive interpersonal skills.

  • 20 wpm accurate typing.* *

  • ADT specific product knowledge.

/Want to learn more about ADT?/

Visit us online at or on Facebook.

Title: Existing Customer Account Executive (Inbound Sales)

Location: Florida-Jacksonville

Requisition ID: 1812118